Sales conditions

The products offered for sale by Promod are those appearing on the website Promod promod.com, on the day of consultation of the website by the Customer. 

The products offered for sale are described and presented in the most exact terms possible. Information communicated in the description of products includes the essential features of the products (colours, description, composition, care, dimensions). 

The Customer may also contact the Promod customer service department for any further information required.

Prices are stated in Euros (€) inclusive of all taxes including the VAT, but excluding delivery charges that are to be paid by the Customer unless specific conditions apply to the delivery charges. 

The stated prices include the VAT rate applicable on the day of ordering. If the VAT rate has just been modified, then the new rate will automatically be applied to the price of the items. Promod reserves the right to modify its prices at any time. Products are invoiced according to the applicable price at the time of placing the order.

To place an order, the Customer must firstly identify themselves or be registered on the website www.promod.com after the completing the form to "Create my Account”. 

Every order confirmed by the Customer is an express acceptation of the stated purchase prices and descriptions of the products available for sale. Furthermore, the Customer declares that they have acquainted themselves with the present General Conditions of Sale before placing the order. Confirmation of the order is considered as an acceptation of these General Conditions of Sale.
At every stage of the order, the Customer may check the content of their order and access all the information relevant to the chosen products, pertaining to the price, to delivery conditions and to means of payment, as well as the right to withdraw from the purchase. In order for the Customer to cancel their order at any moment before a definitive confirmation, Promod has created screens for confirmation and acceptation of the means of delivery and of payment. 

Confirmation of the order and payment is the definitive validation of the order, which shall be duly confirmed by Promod sending an email detailing the various pieces of information already communicated.

Availability of products:

Products put up for sale on the website www.promod.eu are advertised in the limit of stocks available. As soon as a product is no longer available, it is duly withdrawn from the website www.promod.eu. However, should an order be placed just as one or more items are becoming unavailable, then Promod shall contact the Customer forthwith, by email or by telephone, to inform the Customer that the product is unavailable and that the order shall be completely or partially cancelled. 

Should an order be partially cancelled, then it shall be dispatched to the customer, without surcharge, and the Customer shall be reimbursed of the cost of the cancelled products in a timely manner, the cost being deducted from the initial sum paid. Should an order be totally cancelled, the total amount of the order will not be debited at all or shall be fully refunded into the bank account used for the payment.

Payment shall be made by credit card. 
Cards accepted are Carte Bleue, Visa, Mastercard or American Express. 

The account is debited 5 to 6 days after the bank transaction is registered. 

In the case of a product stock outage, the amount(s) of the cancelled article(s) shall be deducted from the total amount debited or recredited into the relevant account of the Customer within 3 working days after the debit of the amount including the cancelled article(s).

To ensure secure payment, the website www.promod.eu uses the secure payment service Hipay. This service includes the security norm Secure Socket Layer (SSL). The confidential data (the credit card number with 16 digits, the expiry date as well as the cryptogram) are directly transmitted with encryption on the server SIPS without passing through the Promod physical server. A request for payment is routed in real time on the secure telepayment management system of Hipay. This makes a request for authorisation on the credit card network. The telepayment management system creates an electronic certificate. The non-transmission of data relating to the order prevents any analysis of the transaction. 

Information about the order is the subject of automatic data processing that HiPay SAS is responsible for. This automatic data processing is to define a level of analysis of a transaction and to combat any fraudulent use of your credit card. 

Your bank may request that you go through another stage to validate the transaction. You will be requested to validate your payment via your bank application or via a secure code on your telephone. Upon validation from your bank, Promod will validate your order. 

HiPay SAS and Promod receive data relating to your order. Following the EU law 2016/679, the Customer, at any time, has right of access to data, right to modify, right to delete (right to forget), right to oppose, right to limit data processing and right to data portability of all their personal data, by stating so in writing and with proof of identity, to HiPay, 94 rue de Viliers, 92300 Levallois-Perret, France. 

In the case of suspected fraud, Promod shall be free to check the personal data provided by the Customer and adopt any measures deemed necessary (request for proof or cancellation of the order) so that the person whose bank account is debited is indeed the one who placed the order and thus avoid any fraudulent use of credit card numbers. 

If payment is refused, you may contact customer service who will deal with the situation directly with you.

Delivery times

Except in the case of force majeure or unforeseen and unsurmountable circumstances of a third party to the contract, delivery times are those stated on the delivery webpage. 

These delivery periods apply from the order confirmation date. They are communicated to the Customer before any order validation and payment. It is for the Customer to choose the country of delivery and the delivery mode when requested to choose.

Reception of the shipment

Promod takes every precaution so that your products arrive in perfect condition. Upon delivery, the Customer is required to check the condition of the packaging and that the product delivered is the right one and, where applicable, to write down any reservations on the transporter’s delivery note.

Delivery zone and charges

The delivery zones by Promod are stated on the delivery webpage with the relevant prices.

To exercise this right to withdraw, simply return the right to withdraw form to Promod. This is downloadable on the website in the customer account section "follow recent orders". 

The Customer can also express their desire to withdraw on a piece of paper, clearly stating so, announcing the desire and right to withdraw. 

The withdrawal form is to be placed in the return package. It can also be sent to Promod customer service department.

Procedure

Promod shall refund the Customer within 14 (fourteen) days from the date that Promod was made aware of the desire to withdraw. However, Promod reserves the right to postpone the refund until Promod has received the article(s) affected by the withdrawal. The Customer commits to doing nothing whatsoever that may depreciate the product(s) ordered, namely from any handling other than that necessary for establishing the nature, characteristics and correct functioning of the product(s). 

The Customer is liable for the return cost
In accordance with the law, the right to withdraw cannot be exercised for contracts that offer services used before the end of the withdrawal period and whose execution began after express agreement of the consumer giving up their right to withdraw. Exercising the right to withdraw for orders relating to a loyalty card, unless the associated services have not been used, will lead to the cancellation of all the accumulated loyalty points and any other loyalty advantages. 

The right to withdraw cannot be exercised for contracts concerning the supply of goods that have been unsealed by the Customer after delivery and cannot be returned for reasons of hygiene or protection of health, such as underwear, swimwear, earrings...

As a goodwill gesture, Promod offers to the Customer, at the end of the legal right for withdrawal, an extra 16 (sixteen) days to return the products ordered on the website. In this case, the returned products must be unworn, in their original packaging and, for postal returns, with the return form duly filled in (or if it is impossible to print it, the order number, references and reasons for return written on a piece of paper). The return form is available in your customer account.

Returns by post:

The Customer has the possibility to return their items by post to the following address: 

Promod
Centre logistique de Wattrelos
Parc d'activité Beck/Avelin
3 rue des filateurs
59150 WATTRELOS
France 

Returns costs will be paid by the Customer (unless it is due to our error). The original delivery charges will not be refunded. 

In the case of a return, an email shall be sent to the Customer to inform them of the refund credited to the bank account of the credit card or Paypal that was used to pay for the order, according to the payment mode selected upon ordering. 

The receipt provided by the post office is to be kept and shall be provided in case of a claim.

Return to a Promod store:

It is possible to return the items to a Promod store within a 30-day period from the reception of the goods. Kindly bring the return form with you. The store will deal with the return to the warehouse and you will be refunded by transfer to your bank once the package arrives in the warehouse. That may take several days. 

Please note, the Promod store cannot refund the article(s) returned to the store! * This offer applies to all the Promod stores in France (excluding Promod Stock stores), in Belgium and Luxembourg. 

Exchange on the website:

For every order and as a sign of customer goodwill, the Customer benefits from 15 (fifteen) days from order confirmation with free delivery valid for their next order with the code ECHANGE (the delivery mode being equivalent to the one chosen for the initial order). Thus, upon reception of their package, if the Customer decides to exchange an article, they can place a new order immediately, without waiting for the processing of their return and refund.

All elements in the Promod website, whether visual or audio, and including the corresponding technology, are subject to subject to proprietary rights for brands or patents. 

They are the exclusive property of the company Promod. The user who has their own Internet website and who wishes to place, for personal use only, a simple link on their website to directly access the homepage of the Promod website, is under obligation to formally request authorisation from the company Promod. This shall not be deemed to be a tacit agreement for affiliation. 

By contrast, any hypertext link connecting to the Promod website using a framing technique, deep linking, or in-line linking or indeed any other deep link technique is formally forbidden under any circumstances. 

In any case, all links, even tacitly authorised, must be removed upon a simple request from the company Promod.

Promod shall not be held liable for any inconvenience or damage due to the use of the internet network, namely interrupted service, outside intrusion or the presence of a computer virus or of any or any event due to force majeure, in accordance with case law. 

Furthermore, Promod shall not be held responsible for any failure to fulfil its contractual obligations in the case of force majeure or unforeseen unsurmountable circumstances arising from a third party or in the case of a fault attributed to the Customer preventing Promod from fulfilling its obligations for distance sales.

Should one of the clauses in the present contract be declared void by a change in legislation, government guideline or court ruling, it shall in no way whatsoever affect the validity and adherence to the present general conditions of sale.

The present conditions apply as long as the services are offered online by Promod.

The general sales conditions conform to French law.
Should any litigation arise from obligations in this contract, the Web-user and Promod shall seek an amiable solution before any legal proceedings are undertaken. 

In case of litigation, the governing legal framework shall be subject to the rules in the country of residence of the consumer. For your information, our company follows the 'Code Déontologique de la Fevad' (E-commerce federation for distance sales) and the 'Médiation' system for e-commerce