To ensure secure payment, the website www.promod.eu uses the secure payment service Hipay. This service includes the security norm Secure Socket Layer (SSL). The confidential data (the credit card number with 16 digits, the expiry date as well as the cryptogram) are directly transmitted with encryption on the server SIPS without passing through the Promod physical server.
A request for payment is routed in real time on the secure telepayment management system of Hipay. This makes a request for authorisation on the credit card network. The telepayment management system creates an electronic certificate. The non-transmission of data relating to the order prevents any analysis of the transaction.
Information about the order is the subject of automatic data processing that HiPay SAS is responsible for. This automatic data processing is to define a level of analysis of a transaction and to combat any fraudulent use of your credit card.
Your bank may request that you go through another stage to validate the transaction. You will be requested to validate your payment via your bank application or via a secure code on your telephone. Upon validation from your bank, Promod will validate your order.
HiPay SAS and Promod receive data relating to your order. Following the EU law 2016/679, the Customer, at any time, has right of access to data, right to modify, right to delete (right to forget), right to oppose, right to limit data processing and right to data portability of all their personal data, by stating so in writing and with proof of identity, to HiPay, 94 rue de Viliers, 92300 Levallois-Perret, France.
In the case of suspected fraud, Promod shall be free to check the personal data provided by the Customer and adopt any measures deemed necessary (request for proof or cancellation of the order) so that the person whose bank account is debited is indeed the one who placed the order and thus avoid any fraudulent use of credit card numbers.
If payment is refused, you may contact customer service who will deal with the situation directly with you.